National Operations Manager
As National Operations Manager for Ray White IMS, Leanne is the first point of contact for clients when they have purchased a property.
With over 20 years experience in customer service management in Sydney and Brisbane, Ray White IMS is fortunate to have secured someone of Leanne’s calibre to head up the National Operation.
Leanne’s energy and enthusiasm for Property Management is infectious. Clients immediately feel at ease knowing she is available to all clients throughout the duration of their time with Ray White IMS, in addition to their property manager. Having a dual responsibility of maintaining relationships with the clients as well overseeing our property management team, ensures she is able to keep her finger on the pulse of every single property we manage. Leanne thrives on helping clients better understand the property management process, whether it‘s a first time investment or an addition to their property portfolio.
Clear communication and consistent service is important to Leanne and she understands the value of this for all of her clients, especially for our interstate and overseas landlords and first time investors who are new to the world of property management.
Conducting regular training sessions and meetings with all the property managers as well as bringing in industry experts ensures her team is constantly refreshed and excited about their roles as asset managers. This ensures their service remains at an exceptionally high level at all times.